Frequently Asked Questions
Please read through this page carefully as it contains critical information to questions you might have about purchasing a package from our webstore.
How long does it take to get the items purchased?
Purchases done on the alchemist webstore (https://alchemist.buycraft.net) usually take around 15 minutes but it can take up to 3 hours, If after 3 hours you still haven't received your product please contact support. You do not need to be online to receive your items but relogging can be very helpful if you have not received them.
Where can I receive support?
You may get support in our website or in our discord server.
Can I use my country's currency to make a purchase?
Yes! We accept most world currencies. You will notice that you can change the currency display at the top of any web store pages, and our Payment Gateways (PayPal) will automatically do any currency exchanges during the payment process.
I am a parent, my child has used my payment account to purchase a product without my consent. What do I do?
Here at alchemist studios, we are very understanding of this kind of situations, simply make a ticket right after the purchase and we will be happy to sort things out in a timely matter. Keep in mind, if some time has passed since your child made the purchase then we will not be able to replace the time it took to provide them the rank and neither we can replace the time they used it thus we will not be able to issue a refund.
Can I transfer products bought to a different account?
Unfortunately, for the time being you may not do such a thing. Due to abuse and security reasons the products purchased for one account are for that account only.
The store is not letting me make a purchase, something about fraud protection?
There could have been some issues with some of your past payments, which could be preventing you from using our web store. If you are getting any problems completing your purchases, please contact our support team.
I have more QUESTIONS!!!
You do? Thats great! We will be happy to help you with everything on the alchemist studios network. From general questions to personal in real life matters, feel free to make a ticket and talk with one of our support agents! We are here to help.
Recent Payments
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skywarshurts - Elite
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Bedwarshurts - Champion
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Bedwarshurts - Champion
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